Complaint Manager
Join Standard Chartered, a leading international bank with over 170 years of impactful financial services. As a Complaint Manager, you will play a pivotal role in ensuring customer satisfaction and resolving complex issues in our dynamic banking environment. Base in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung, this role offers a unique opportunity to work in a vibrant and diverse setting while contributing to the bank's mission of delivering exceptional service.
As a Complaint Manager, you will be at the forefront of resolving customer complaints, ensuring that every issue is addressed efficiently and effectively. You will work closely with various departments to coordinate the resolution of complex problems, leveraging your strong communication and problem-solving skills. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering outstanding customer service.
In this role, you will use tools like Salesforce and Jira to manage and track complaints, ensuring that all issues are resolved within the agreed timelines. You will also have the opportunity to develop your leadership skills by mentoring junior staff and contributing to the continuous improvement of our complaint management processes.
📋 Tanggung Jawab Pekerjaan
- Manage and resolve customer complaints efficiently and effectively.
- Coordinate with various departments to ensure timely resolution of complex issues.
- Use Salesforce and Jira to track and manage complaints.
- Develop and implement strategies to improve customer satisfaction.
- Mentor and develop junior staff to enhance team performance.
- Analyze complaint data to identify trends and areas for improvement.
- Ensure compliance with banking regulations and internal policies.
- Provide regular reports on complaint resolution metrics to senior management.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Business Administration, Finance, or a related field.
- Minimum 5 years of experience in customer service or complaint management.
- Strong knowledge of banking regulations and internal policies.
- Excellent communication and interpersonal skills.
- Proficient in using Salesforce and Jira.
- Ability to work under pressure and meet tight deadlines.
- Leadership and mentoring experience.
- Fluency in English and Bahasa Indonesia.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang