Customer Service Associate - Urgent Hiring in Bali (English-Speaking Role)

Join Foundever, a global leader in customer experience solutions, as we expand our dynamic team in Bali! We are urgently hiring Customer Service Associates to deliver exceptional support to our international clients. Whether you're a seasoned BPO professional or a fresh graduate eager to kickstart your career, Foundever offers a vibrant and rewarding work environment. Located in the heart of Bali, our office in Canggu provides a perfect blend of work and leisure, allowing you to enjoy the island's beauty while excelling in your role.

As a Customer Service Associate at Foundever, you'll be the first point of contact for our diverse clientele, ensuring their needs are met with efficiency and empathy. Using industry-standard tools like Zendesk and Salesforce, you'll handle inquiries, resolve issues, and provide proactive support to enhance customer satisfaction. This role is perfect for those who thrive in a fast-paced environment and are passionate about delivering outstanding service.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service to international clients via phone, email, and chat, ensuring their queries are resolved promptly and professionally.
• Handle customer complaints and escalations with a focus on resolving issues to the client's satisfaction.
• Utilize CRM systems like Zendesk and Salesforce to manage customer interactions and track service requests.
• Collaborate with the team to maintain high service standards and contribute to continuous improvement initiatives.
• Stay updated with industry trends and best practices in customer service to enhance the quality of support provided.
• Participate in team meetings and training sessions to share insights and learn from colleagues.
• Monitor and report on key performance indicators (KPIs) to ensure service quality and operational efficiency.
• Adhere to company policies and procedures, ensuring compliance with all regulations and standards.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field, with a strong track record of delivering exceptional service.
• Fluency in English, both written and spoken, with a good understanding of local Indonesian language.
• Proven ability to work in a fast-paced, multitasking environment with a focus on delivering results.
• Experience with CRM systems such as Zendesk or Salesforce is a plus.
• Certification in customer service or related fields is a valuable asset.
• Strong communication and interpersonal skills, with the ability to build rapport with diverse clientele.
• Ability to work independently and as part of a team, with a proactive and solution-oriented approach.
• Valid work permit for Bali is required.

🛠️ Keahlian

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